FAQ's

Our online store is protected with an SSL certificate, ensuring that the information you provide is encrypted and inaccessible to third parties. Additionally, we are Verified on Trustedsite.com and possess a trust certificate. We are dedicated to safeguarding your privacy. We do not sell or share customer information with any external entities. During a sales transaction, your credit card details, if provided, are never stored. Any information we collect is used solely to process your order. If you choose to join our mailing list, we may occasionally send you targeted marketing information or special product offers. Each marketing email will include an option to unsubscribe, allowing you to stop receiving future emails from us.

You can easily update all your account information. Simply go to the login page (http://brown-mascara.com) and log in. Then, click on "My Account" followed by "Account Details." Here, you can make any necessary changes to your information.

You can always update your billing or shipping address from your account panel in the Address Section.

You can reset your password from your Account Panel in the Account Details section.

You can easily retrieve your password by clicking on "Forgot password?" Instructions for password retrieval will be sent to your email.

Simply visit http://brown-mascara.com, fill in the required information, and click "Register." After submitting the form, your account will be created and confirmed, and you will be notified

We are ready to ship immediately! Just place an order. We have plenty in stock. If, by any chance, we run out of a product, we will promptly contact you with updates

If you need to cancel your order, please do so as soon as possible. If your order has already been processed, you will need to contact us and return the product. You can reach us by email at http://brown-mascara.com or use our Live Chat Widget.

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Simply reply to your order confirmation email to confirm. If you notice the address is incorrect, please notify us within 24 hours via email at http://brown-mascara.com or use our live chat widget. We can update the address to the correct one within this timeframe. No refunds will be given for incorrect addresses submitted after 24 hours.

We will carefully select the best carrier and shipping method based on the size and weight of your ordered products. Please note that product minimums may apply to certain items. Allow 4-7 days for production before your order ships out. Shipping times typically range from 15-21 days, depending on your location. Tracking numbers will be provided 3-5 days after your order has been shipped. If you haven't received a tracking number after 7 business days, please contact us via email at http://brown-mascara.com or through our Live Chat Widget. You will only be charged for items that have been shipped; back-ordered items will be charged once they are dispatched. Our delivery service is to your door, and please note that delivery does not include unpacking or assembly.

You can track your order at any time from our 'Track Order' page. Once your order is placed, we will provide you with the shipment's tracking code as soon as it is processed.

We are prepared to ship immediately! Simply place your order. Our stock is plentiful. Should we encounter any stock shortages, rest assured, we will promptly get in touch with you and provide updates.